ITIL®

Hiring a consultant to design your ITIL® IT Service Management processes doesn't always achieve the best result for your staff. Loose Lid Solutions prefers to approach the task as a project to bring together each of the areas serving the IT department, and their customers. By assessing what is expected, from both the IT and Customer perspective, in a workshop setting, tailor-made, tested processes for all ITIL® processes can be created, enabling your company to 'hit the floor running', with everyone involved understanding what the requirements are.

Projects Office

Are your Project Office processes too cumbersome? Are smaller projects planned in the same way as larger ones? This type of situation often leads to people bypassing the projects office in order to operate a project in stealth mode. This type of activity raises costs and increases risks. Put an end to it; work with Loose Lid Solutions to analyse your Project Office processes, and devise processes to fit every project need. 

Internal Departmental Processes

Quite often, the reason so many mistakes and omissions are made within IT operations can be put down to misaligned internal processes. Relationships between each support area can be forgotten, and oftentimes a 'hierarchy' is formed internally which renders related support areas unable to work with each other on an equal basis. Loose Lid Solutions understands why these behaviours occur and can analyse the internal departmental processes to what needs to change. The result will be the development and understanding of inter-related processes which will provide the whole department with a more efficient and effective way of working. Come to work happy, and go home satisfied - that's what we want you to achieve. 

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ITIL® is a registered trade mark of The Cabinet Office.