Services

CourseFlair

Customised Online Courseware

Does your project need a training course? CourseFlair is a Loose Lid Solutions service that creates Flash courseware with quizzes, customised to your organisation's needs. All courses can be hosted via your own intranet site.

CMDB Design

Process Design

Managing your CMDB as a part of your CMS and Service Knowledge Management System requires a carefully planned, flexible process. From starting small with one or two CMDBs to manage, to a whole CI and service asset management process, Loose Lid Solutions will work with you to develop a process that works throughout the CMDB lifecycle.

ITSM Workshop in a Box

Service Management Workshops

Loose Lid Solutions understands the value of workshops when it comes to restructuring your service management practices. It's important that the right people are involved in open, honest dialogue, and that the workshop subject stays on topic, highlights the right issues and opportunities, and brings about the right decisions.

Our most poular workshops are Service Catalogue, Service Desk, Communication Planning, and ITIL® processes as detailed below. If you are intested in any of these workshops, please contact us.

ITSM Tool Selection

toolselection

Selecting the Right Tool

So, you're in the market for a new service management tool, or perhaps you want to enhance your existing tool. The good news is there are loads of tools to choose from, and different hosting options are available too. The bad news is, short cuts on this project will result in very obvious failures which can be costly in more ways than financial.

The trick is to fully understand why a relacement for your current tool is needed. Then you can decide whether the reasons behind the replacement include additional stakeholders, additional capabilities, and different processes to those in use already.

Although this looks like a simple project, it is worth noting that many of these projects end in failure. It is essential to plan and agree everything before looking for a tool. Organisations which fail to do so are likley to spend much more time and money on the project than an organisation which creates a solid strategic plan from the beginning.

Loose Lid Solutions has intimate knowledge of many tools in the current market; large and small, externally and internally hosted. Not only that, we know the vendors very well too. We know what they really mean in their sales pitch. We know how to negotiate and what can be negotiated. We also know what they look for in an RFT and how, if they can spot a weakness in yours, they will react with additional 0's on the final costing line!

Loose Lid Solutions is not affiliated with any verndor: we're totally independent. We're in it for you from the start.

Contact us for more information.

ITIL Foundation Certification Guidance

ITIL® Foundation Certification Guidance

For those who want to learn from the books, not an accredited training course.

Loose Lid Solutions' experienced ITIL® accredited trainer can provide online assistance for individuals and groups who are studying for their ITIL© Foundation Certificate on their own, via the books. This service is in no way similar to an accredited training course. It simply allows you to study in your own time, at a much lower cost than attending a three-day accredited training course would.

The ITIL© foundation certification is not dependent on attendance of an accredited training course. You may learn from the books and sit the exam through APM Group approved examination centres.

ITSM Process Design

processdesign

ITIL®

Hiring a consultant to design your ITIL® IT Service Management processes doesn't always achieve the best result for your staff. Loose Lid Solutions prefers to approach the task as a project to bring together each of the areas serving the IT department, and their customers. By assessing what is expected, from both the IT and Customer perspective, in a workshop setting, tailor-made, tested processes for all ITIL® processes can be created, enabling your company to 'hit the floor running', with everyone involved understanding what the requirements are.